Last updated: July 2025
At Arteora, every product is made by hand — poured, painted, and finished individually. Because of the handmade and custom nature of our work, we follow a strict no-return, no-exchange policy. Please read this carefully before placing an order.
All sales are final. We do not accept returns or exchanges on any products once an order has been confirmed and dispatched.
Each Arteora product is made to order, often personalised, and inherently one of a kind. The nature of resin art means that slight variations in colour, flow, and texture are a feature of the medium, not a defect. These variations are what make every piece unique. We believe our customers understand and appreciate this.
We pack every order with care. However, if your item arrives damaged due to courier mishandling, we will do our best to resolve the issue. To be eligible for a replacement or store credit:
Decisions on replacements or credits are made at our sole discretion and on a case-by-case basis. We are not obligated to replace items damaged after delivery.
If you receive an item different from what you ordered, please contact us within 48 hours with a photograph. We will arrange for the correct item to be sent at no additional cost to you.
Custom orders — including personalised nameplates, specific colour requests, or size customisations — are non-refundable under any circumstances once production has begun. We encourage you to confirm all details carefully before placing a custom order.
Orders may be cancelled only if cancellation is requested before production begins. Once we have started working on your piece, cancellations will not be accepted. For standard products, this window is typically 12–24 hours from order confirmation. For custom orders, cancellation must be requested before we confirm design details with you.
If you have a concern about your order, please reach out to us promptly. We are a small business and we genuinely care about your experience.