Privacy Policy

Last updated: July 2025

Arteora ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we protect it when you interact with our website or contact us to place an order.

1. Information we collect

When you contact us, enquire about a product, or place an order, we may collect:

Your name
Phone number and/or WhatsApp number
Email address
Delivery address
Any information you voluntarily share in your message (e.g. custom order details, occasion)

We do not collect payment card details directly. All payments, when processed, are handled through secure third-party payment gateways.

2. How we use your information

We use the information you provide solely to:

Process and fulfil your order
Communicate with you about your order, including updates and dispatch information
Respond to your enquiries or custom order requests
Improve our products and service based on feedback you share

We will never sell, rent, or share your personal information with any third party for marketing purposes.

3. Data sharing

We may share your delivery address and contact number with courier or logistics partners solely for the purpose of delivering your order. These partners are bound by their own privacy and data protection policies.

4. Data retention

We retain your information only for as long as is necessary to fulfil your order and comply with any applicable legal obligations. You may request deletion of your data at any time by contacting us.

5. Cookies

This website does not currently use tracking cookies or analytics tools that collect personal data. We may use basic session cookies to improve your browsing experience. No cookie consent is required at this time.

6. Your rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to being contacted at any time

To exercise any of these rights, contact us at hello@arteora.in.

7. Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to contact us through WhatsApp or email, which are encrypted by default.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

9. Contact

For any questions about this policy, write to us at hello@arteora.in or message us on Instagram @arteora.